Information Support Analyst (Fluent French) - Asset Management

Description

Information Support Analyst (Fluent French) - Asset Management

My client is a prestigious financial institution in the Asset Management industry.

They are looking for a n experienced Support Analyst for the following duties:

Preparation of meetings.

• Ad-hoc presentations and some regular reporting to the Group.
• Agree on agenda and content with Information Office
• Coordinate the collection of the information from IT managers
• Leverage on existing reporting or meetings to challenge quality of the info collected
• Prepare drafts of accurate, well-presented documents.

Organise review
- Run (and suggest improvements) for some IT services management activities like IT SLAs and KPI (Management of SLA parameters and collation of KPI metrics from Business Unit Managers for (their) relevant systems.
- Collation of said metrics and formatting for presentation to end-user Partners on a regular basis.
- Responsibility for the production and co-ordination of an IT Survey. This involves development, testing and management of a Sharepoint site as well as collation of the completed survey and oversight of statistical analysis.
- PMO activities: challenge projects/domains reports (focus on the quality of the content), track risks, issues and dependencies, and alert.
- Contribute of manage some special missions.
- Contribute to the development, data migration and management of an IT document repository (DoReMe).
- Responsibility for creation and administrative management of an IT Web Portal/IT section of the corporate Intranet.
- Support the PRB process (project approval committee sessions) in terms of template development, communication and collation of submissions. Provide guidance for completion of templates, produce dashboards and metrics for use at PRB sessions. Follow up the progress of PRB projects with PMO and IT Control to track status of deliverables and budgets.
- Contribute to induction days for new joiners, and other responsibilities.

Required Experience/Skills:

• Language Capability
• Fluency in French and English is mandatory
• Minimum of 2 years in a PMO role or similar role or in a client support role or a team responsible for IT helpdesk administration and organisation.
• Past experience within IT to get some exposure to IT subjects is an added-value.
• Minimum degree level education, ideally a numerate discipline.
• Training in project management and CMMI methodology.
• Languages: fluent in French and English.