Description
Our Long Beach, CA Client is seeking multiple Cisco Call Manager Engineers (Scripting). 12 Month Contract Position. The Telephony Engineers will assist with design, development, implementation, and analysis of technical systems and interfaces relating to telephony technologies, specifically VOIP based systems. The Engineers will participate in design reviews, system reviews, implementations, troubleshooting and a variety of related tasks. In addition to Cisco Call Manager, Telephony, Gateway, IVR and VoIP experience, the Engineers will have strong expertise in CVP Scripting & ICM Scripting.
Job Summary
- Assist with the design, build and implement local and enterprise-wide call center and Telephony solutions and interfaces.
- This includes convergence of voice and data technologies and integration with Legacy systems.
- Troubleshooting of Telephony related problems including VOIP, Call Center and Legacy system integration issues and to see them to their resolution.
- Interface on regular basis with Business units/customer to ensure quick problem resolution and to convert their needs into technical solutions.
- Develop and Maintain the Documentation for Telephony/Call center architecture, call flow design drawings, installation procedures and other related information.
- Ensure all the Telephony related customer reporting is fully operational and provide support in case of problems.
- Define, Evaluate, Test, and recommend new telephony and Call Center technologies.
- Complies with required workplace safety standards.
Experience:
- 5+ years experience in Voice and Data Networking technologies.
- 3+ years experience in network performance, scalability, security, reliability and fault tolerance.
- Knowledge of industry standards and practices related to Telephony in general and VOIP in particular.
- Expert troubleshooting skills.
- Ability to convert business needs into technical solutions.
- Excellent oral and written communication skills.
Certifications:
- Preference for Cisco Certifications (CCNA, CCNP, CCNV, etc.)
REQUIRED:
- Cisco Call Manager v7.0.
- CVP Scripting.
- ICM Scripting.
- IVR.
- VoIP.
- Gateway (configuration & troubleshooting).
- Telephony.
PREFERRED:
- VMWare.
- Cisco Call Manager v8.5.
- Cisco Certifications.
Required Education/Experience
Bachelor degree in Computer Science or equivalent work experience.
Application Requirements- Client will not accept subcontractors
- IVR
- IP Telephony
- VoIP (Voice Over IP)
- Cisco
- Network architect
- Scripting
- Call Center
- Medical
- Dental
- Vision
- and Life Insurance for Full-time W2 Consultants. Supplemental Disability and Long-Term Care Insurance
- Dependent Care Assistance. 401(k) with Roth feature. Free E-learning Courses