Customer Strategy Manager

Berkshire  ‐ Onsite
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Keywords

Description

Customer Strategy Manager - Customer journey, customer experience, customer strategy

An exciting contract opportunity for as a Customer Strategy Manager for a leading communications company based in Berkshire. A Customer Strategy Manager is required to develop the Customer experience journeys and briefs for all concepts from marketing.

The Customer Strategy Manager will be responsible for:
- Create all customer strategy concept briefs for communication to the support and commercial events functions for all new initiatives
- Create high level customer journeys and bring them to life as part of concept briefs for all Marketing initiatives
- Support the commercial and support teams in advising on high level experience to align with customer experience principles
- To work with the 'How' teams to ensure that a balance between customer experience, commercial and operational effectiveness is agreed where necessary
- Collate and document the Customer Strategy concept briefs.
- From insight and customer experience principles, collate, document, communicate and gain feedback on the Customer Strategy concept briefs including high level end to end customer journey and requirements.
- To support the production of Customer Strategy, high level Customer Policy and Customer journeys
- Bring to life with examples the concept briefs for all Marketing initiatives and ensure understanding from commercial and support teams
- To support presentation development for the major customer strategy impacting issues

Key Skills:
- Proficient in Relationship Management - ideally within a multi stakeholder environment
- A strong background of cross-functional projects
- Ability to manage multiple projects and stakeholders
- Passionate about customers and providing an excellent customer experience.
- The ability to put themselves in customer shoes (empathy) and explain things in customer terms

If you're interested in this opportunity please forward your CV to Matt Hood.

Project People Ltd is acting as an Employment Business in relation to this vacancy.

Start date
ASAP
From
Project People Ltd.
Published at
21.02.2012
Project ID:
319968
Contract type
Freelance
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