Description
Services Engineer provides technical service and support to new and existing customer networks - Telecom and Datacom. Plan, design, troubleshoot and resolve problems in order to stabilize and optimize customer networks. Configure and integrate different nodes and solutions in new and live customer networks. All activities performed by a Service Engineer should (normally) be in accordance to customer contract. Services Engineer would typically interact with customer technical staff and operation managers, service engineers and other groups within Service Delivery organization. They may also interact with groups in sales, R&D, 3rd Party suppliers and local authorities.
- OSS/SOEM/SONM/ESA/EntriView/ENIQ Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Ericsson products, 3rd party, or customized packages.
- Providing ongoing customer support throughout implementation/Support/Managed Service as well as driving new solutions development in order to meet the customer's expectations.
- Drive business with the customer by finding new convergence opportunities based on expanding existing solutions as well as creating new ones.
- Attend and participate in customer meetings for specific solutions and different areas.
- Carry out solution analysis and planning for various customers
Qualifications
COMPETENCE:
Skills, Experience, and Education:
- BS or MS in telecommunication or IT.
- Previous experience working in software design and integration on OSS RC and other Network Management systems.
- Installed and configured Ericsson OSS R6 and OSS R10 release
- Excellent troubleshooting skills in OSS applications/SOEM/SONM/ESA/EntriView/ENIQ.
- Strong knowledge in UNIX, Veritas volume manager, Veritas Netbackup, Veritas cluster Solution (High Availability) and Citrix.
- Installed and configured an OSS HA system/OSS stand alone/SOEM/SONM/ESA/EntriView/ENIQ.
- Experience in Buisness Objects and built reports for customer.
- Familiar with the Ericsson OSS roadmaps.
- Good presentation skills.
- Strong knowledge of 3GPP.
- Strong knowledge of IP Networking and Internet technologies (TCP/IP, DNS, HTTP, Radius, Diameter).
- Strong knowledge of network management and provisioning (XML, SNMP, Corba, LDAP, SOAP).
- Good knowledge of wireless technologies and related protocols required Installation and configuration of Servers, Routers, and Switches highly desired.
- Good knowledge of windows operating systems.
- Security and Authentication experience also highly desired.