Command Centre Controller

Job type:
Start date:
6 months
Aston Carter
Published at:
flag_no USA
Project ID:

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My retail banking client is looking for a command centre controller to assist with the day to day function of the global payments Command Centre

Supporting the following functions:
- Issue Management
- Communications
- Change Management
- Entry/exit criteria

Issue/Query Management:
- Provide on-site issue management presence for Operational users
- Provide support and escalation in conjunction with other members of the Command Centre Team
- Monitor the Command Centre email account and ensure timely response to queries, and ensure that potential issues are escalated to the Functional Teams for quick escalation and investigation
- Provide updates on issues out to users who contact the Command Centre for an update
- Act as the on-site go-to point for the Global payments command Centre
- Work with the monitoring function within GP Ops to ensure that any potential monitoring issues are escalated and understood promptly
- Liaise with 3rd party suppliers and Fix Teams to ensure that the required information is available for fix activity
- Liaise with the Defect Management Team to ensure all required defect prod information is provided to ensure timely fix activity

- Provide technical root cause and impact detail in the event that crisis/high severity incidents communications is required

Change Governance:
- Ensure that the appropriate change governance is applied to the Command Centre activities
- Assist with the entry/exit criteria control function as the migration tranches are exited/entered

Re-useable methodologies:
- Assist with the development/creation of Command Centre related documentation to ensure future re-use for other payments programmes

Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.