Service Desk Technician

Texas  ‐ Onsite
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Keywords

Description

Client seeking a Service Desk Technician for a 6 month contract to hire opportunity in Frisco, TX.  The Service Desk provides first level problem determination, problem/incident recording, problem resolution and escalation to help restore normal operations as soon as possible.  They serve as members of the IT Operations Service Delivery Team by providing 1st call resolutions, technical support over the phone, email, and remote desktop to maintain the smooth operation for IT Operations ' services.  The Service Desk acts as the central point for service requests, processing forms relating to requests for access to IT services, (eg new, access to the corporate applications etc). Staff will be notified when the process is complete and they can access the system.

-Minimum Skills, Knowledge, and Ability Requirements:
-Knowledge of operating systems related to personal computer systems and peripherals, modems, COM ports and port addressing.
-Knowledge of MS Internet Explorer.
-Strong computer skills in order to operate effectively with company systems and programs.
-Working knowledge of Call Tracking, MS Office (Excel, Word, Outlook and Access).
-Ability to communicate effectively both orally and in writing
-Good interpersonal skills.
-Ability to prioritize work load and consistently meet deadlines.
-Strong organizational skills; attention to detail
-AS400 knowledge a plus.
-A+ certification a plus.

Application Requirements
  • Client will not accept subcontractors
  • Client requires Green Card or U.S. Citizenship for this position.
Required Qualifications:
  • Microsoft Office Communicator
  • Help Desk
  • Windows XP
  • TCP/IP
Benefits/Perks
  • Medical
  • Dental
  • Vision
  • and Life Insurance for Full-time W2 Consultants. Supplemental Disability and Long-Term Care Insurance
  • Dependent Care Assistance. 401(k) with Roth feature. Free E-learning Courses

Start date
n.a
Duration
6 month contract to hire
From
MATRIX Resources, Inc.
Published at
22.02.2012
Project ID:
320908
Contract type
Freelance
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