Description
Network Support Engineer
Location: Breda - Netherlands
Duration: 24 Months
Dutch speaking essential
Network support role
On site Engineer for Amgen in Breda.
Serves as primary support on network operations and managing customer devices and end to end services, Identifying sources of problems, and resolving configuration issues.
Monitor elements, fault identification and management, performance reporting, Real Time performance turning, and capacity planning and analysis.
Engages equipment and service vendors to support network operations.
Deliver service level reporting to client on performances.
Respond to and may implement client requests and notifies them of network problems and the impact on customer business.
Acts on client's behalf in handling network problems and changes.
Work Content and Responsibility:
Provides strong level skill in identification and resolution of moderately complex product/service problems.
Strong interpersonal skills.
Conducts system emulation/simulation activities to identify problems.
Coordinates with engineering on system modification/changes.
Coordinates problem resolution with field engineering staff.
Maintains documentation of problem resolution activities.
Will be part of an on call rotation (1 week per month)
CCNA is required
Background: Telecoms environment/worked on site in a support role a bonus
To discuss this opportunity in more detail please forward your .
Glotel is acting as an Employment Business in relation to this vacancy.
Glotel is part of the Adecco Group and an Equal Opportunities employer; Candidates from all backgrounds are welcome to apply.