Customer Service Support Consultant

Description

DESCRIPTION

The Customer Service Support Consultant will perform manual call allocation duties with a goal of ensuring the call volume is delivered to the appropriate center within the accessibility parameters that have been applied by Customer Services Leadership.

Responsibilities:

• Served as a point of contact for internal customers in support of the customer services organization.
• Interact with IT-Telephony teams, call center Work Force Operations teams, NCCO auxiliary teams on behalf of the customer ops organization.
• Ensure that issues related to telephony, global call routing, Avaya CMS, and IEX Total View are escalated to the correct point of resolution.

Qualifications:

• Must have IT/Network Telephony support experience.
• Familiarity of workforce operations, call center environments and telephony skills required.
• Must have excellent communication skills.
• Problem solving skills a must.

SKILLS

Communications, Workforce Operations, Call Center, Problem solving skills, telephony

Synectics is an Equal Opportunity Employer.