Description
Service Desk Lead. London
Technical Service desk lead, Remote access, windows, Citrix, customer focused,
My well known insurance client is looking for a technically hands on service desk lead. You will be expected to hit the ground running, get settled and build out a new service desk team.
You will be required to perform the following tasks at the highest grade;
Provide ongoing support for remote users via Citrix Metaframe environment.
Ensure each request is analysed and defined in order to ensure rapid call resolution and delivery against service response times.
Ensure all internal service standards for the Service Desk are followed in order to maintain best practice and the expectation levels of the Service Desk
Provide regular feedback to direct manager and team on all out of line issues that arise in order to ensure correct escalation process is adhered to
Document all new technical fixes and procedures enabling the sharing of knowledge to stakeholders
Candidates will need to be of an insurance background and have worked in an outsourced environment.
Please send CVs for review
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.