Senior Business Analyst

New South Wales  ‐ Onsite
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Keywords

Description

Our client, a leading global IT outsourcer and business solutions provider, has an immediate requirement for an experienced Remedy BA to join their team.

Operating as a member of the Regional Service Management Deployment team, the Business Analyst facilitates the deployment of the Service Management Framework across all accounts within Australia.

The focus of the position is on the planning, discovery, development and deployment activities for Enterprise Services Management (ESM) services across people, process, product and partners.

The position has no direct reports though you will be responsible for the influence, persuasion and motivation of staff at all levels to meet objectives and provide high quality outcomes.

The main responsibilities of this role are;

  • Reviews contractual business requirements against tool functionality and process models to identify gaps
  • Understands the business issues and the data challenges of the user's organisation
  • Develop User Acceptance Tests (UAT) plans and test cases of business applications to ensure user requirements have been incorporated and client expectations have been satisfied
  • Provide input into the definition of toolset configuration and data construction using knowledge of business requirements and contractual requirements
  • Facilitate training session for ESM Service Management process deployment/s with the appropriate Regional Process Manager/s and other Subject Matter Expert/s to both internal and external clients
The successful candidate will have a mix of the following skills and experience:
  • ITIL V3.0 foundation certificate
  • Extensive experience in related IT service management or BA role
  • Experience with ITSM Framework and related toolset
  • Experience deploying service management processes with particular emphasis on Incident, Problem, Change, Configuration, Knowledge, Service Level Management
  • General management/business/leadership skills training

If your skills and experience match the above criteria, please contact Adam Fife for further information on this opportunity.

Start date
ASAP
Duration
Permanent
From
Paxus (Sydney)
Published at
01.03.2012
Project ID:
325681
Contract type
Freelance
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