Description
Service Manager/Service Delivery (Non IT)
A major financial client based in Northamptonshire are looking for 6 Service Managers/Service Delivery Managers for a high profile project
This role is responsible for running and improving Service Management processes in Consumer Affairs, providing forecasts in relation to volume, productivity, performance and FTE across different sites, suppliers, process and managing performance to agreed KPI's.
To ensure the service, cost and risk performance meets agreed standards and deliver changes to services in line with agreed commitments minimising impact on operational stability.
Intellectual competencies - Ability to understand operational complexities and translate then into realistic performance challenges with credibility.
Technical competencies - good technical knowledge, and ability to leverage knowledge of specialists as required
Personal competencies - high degree of organisation, adaptable and flexible, comfortable with ambiguity, able to manage competing priorities and adopt a process and process improvement approach when required
Interpersonal - strong ability to work collaboratively with others, to open up sources of information and challenging, whilst maintaining important business relationships
Essential
Experience of financial planning process in large, financial services organisation.
Previous financial services or cards experience is a big plus
This role is an urgent hire if you have the skills required please forward me your CV ASAP
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.