Description
My client, a leading financial company require a Service Delivery Manager to join their global organisation, within their Non IT area.
Skills/Experience (required):
Ability to understand operational complexities and translate then into realistic performance challenges with credibility; High degree of organisation, adaptable and flexible, comfortable with ambiguity, able to manage competing priorities and adopt a process and process improvement approach when required; Strong ability to work collaboratively with others, to open up sources of information and challenging, whilst maintaining important business relationships; Experience of financial planning process in large, financial services organisation; Background in operational planning; Good technical knowledge, and ability to leverage knowledge of specialists as required; Preferred - Retail Banking or Credit Card experience.
Responsibilities (will include, but not be limited to):
Drive supplier performance to deliver required service performance levels including application of contract 'levers' to drive value; Lead/support (depending on size/complexity) commercial negotiations with suppliers for initiation/change/termination of services; Manage all audit, risk and governance requirements with supplier in support of BIA and Governance and compliance; Management of key Client & stakeholder relationships in relation to the day to day delivery of the Service(s) including incident management and regular service performance reviews. Including definition of requirements for provision of service performance information for key stakeholders. Ensure that dependencies on other services/functions are managed effectively.