Description
Our client is a FTSE 250 global organisation in the service sector. With a UK headquarters this organisation operates on a global scale and is going through a number of forward thinking transitions.
One of the major programmes is around Customer Services and Contact Centres. The role is to work within this environment.
Deliverables
- To be the lead for the implementation of Telephony solutions.
- To be the lead in implementing Workforce Optimisation Tools.
- Carry on the roll-out that has occurred in the UK into France.
Requirements
- Must be fluent in French.
- Previous experience of implementing Avaya telephony solutions.
- Previous experiences of implementing Workforce Optimisation Tools, preferably Verint.
- Hands on approach.
- First class Interpersonal and people skills.
- Be prepared to be based in France.