Description
Our blue chip consultancy client is looking for someone to managed service transition activities within delivery for projects and programmes and be Be recognised across the business as an expert in his/her own discipline
In this role you will;
Lead on small to medium complex transitions as a transition specialist assisting teams of experienced professionals on approach to delivery, service transition plan content, commercials and service levels
Contribute to/assist on large complex/major deal transitions
Produce detailed operation manuals for the managed service business
Contribute to Operational Readiness Review engagements with the business
Schedule & Co-ordinate Service and Proactive Monitoring testing within Managed Services
Work with PM and Implementation team to ensure technical testing is completed
Provide the Project Manager with timely updates on specific service transition activities
Deliver presentations to (Managed Services) before go live on end to end service models
May deliver presentations to the wider business as required
Liaise and influence technical architects and engineers to provide detailed design documentation and Support for transition activitiesLiaise with Acceptance into Service team on a regular basis to collaboratively progress transition activities
Contribute to team business plan projects bringing suggestions and running programmes to drive efficiency, cost transformation and innovation in transition life cycle
Be an expert sought after by the delivery team for major customer engagements
Contribute to alignment between Professional Services and Managed Services solutions strategy
Be an expert on contracts and delivery models
Manage and deliver small transitions from time to time
Contribute to new content for use across Line of Business including proposal documentation, slide ware, reference material, marketing materials and brochure ware
May contribute to planning for team training and development to meet evolving business objectives
Achieve ITILv3 foundation and service transition accreditation
Have one or more other industry recognised certifications in own discipline eg ISO, ITIL, PRINCE2
May lead IT Service Maturity consultancy services to customers as required
Support the business in Service Improvement Initiatives