Description
Service Delivery/Transition Specialist - Architecture
Our client is a FTSE 100 organisation with a global footprint who currently have a need for a Service Delivery/Transition Specialist within their architecture practice.
Responsibilities:
* Lead managed service transition activities within delivery for projects and programmes
* Be recognised across the business as an expert in his/her own discipline
* Lead on small to medium complex transitions as a transition specialist assisting teams of experienced professionals on approach to delivery, service transition plan content, commercials and service levels
* May contribute to/assist on large complex/major deal transitions
* Schedule & Co-ordinate Service and Proactive Monitoring testing within Managed Services
* Work with PM and Implementation team to ensure technical testing is completed
* Provide the Project Manager with timely updates on specific service transition activities
* Deliver presentations to (Managed Services) before go live on end to end service models
* Liaise and influence technical architects and engineers to provide detailed design documentation and support for transition activities
* Liaise with Acceptance into Service team on a regular basis to collaboratively progress transition activities
* Contribute to team business plan projects bringing suggestions and running programmes to drive efficiency, cost transformation and innovation in transition life cycle
* Contribute to alignment between Professional Services and Managed Services solutions strategy
* May contribute to planning for team training and development to meet evolving business objectives
* Achieve ITILv3 foundation and service transition accreditation
* May have one or more other industry recognised certifications in own discipline eg ISO, ITIL, PRINCE2
* May lead IT Service Maturity consultancy services to customers as required
* Support the business in Service Improvement Initiatives