Description
Senior Operations Manager - Banking - Dartford - £400 per day
A leading retail bank requires a Senior Operations Manager to participate in a major transformation programme.
The role accountabilities are as follows:
- Managing allocated cost centres and the effectiveness, efficiency and compliance of allocated business processes in line with target expectations and making best endeavours to deal with variances against agreed demand.
- Managing the Group Complaints process in own department/centres, including the release of goodwill payments, to ensure the rapid resolution of issues to achieve customer satisfaction.
- Establishing and maintaining management, risk, control, business continuity and information systems, including allocation of levels of authority, to ensure effective oversight of performance, risk and compliance and instigation of appropriate mitigation actions.
- Managing and recruiting the operations team and ensuring everyone understands what is expected of them and how they are performing, have the appropriate resources, skills and knowledge needed to be effective, efficient and compliant and where appropriate, are provided with the information and support needed to develop their careers.
- Resolving escalated complaints, issues and problems to achieve the best possible outcome for the customer and the business in line with policy and best practice.
- Working proactively with senior operations manager colleagues and other Bank areas to ensure consistency, share best practice and enable the delivery of consistently high standards of seamless customer service across all customer propositions.
- Supporting the Head of Operations as necessary and taking personal responsibility for creating and embedding the collaborative culture needed for success, embedding best practice, implementing and embedding change and building the internal and external profile of the centre.
The successful applicant will be an influential leader who is adept in providing their people with support. They must have excellent interpersonal skills and boast the ability to effectively communicate with others. A thorough knowledge of HR procedures is required as well as a good working knowledge of employment and health and safety regulations.
Those considering applying must be available from the 28th March and will be confident of their ability to perform against the above criteria before doing so.
Please submit your CV to be considered.
We will contact you within 72 hours if your skills are relevant to our client's requirement. EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.