Description
The contract is with a large consultancy in Brussels and they are seeking a Senior CRM Business Analyst to be on assignment at a large European site in Stockholm.Objective: the consultant will develop and document business processes for CRM based projects. The consultant will liaise closely with all the stakeholders in order to elicit, analyse, communicate and validate requiremnets for the CRM based proejcts. The business analyst will liaise with the development team and be responsible for testing the applications for compliance to functional testing. CRM used is based on MS Dynamics 4.0 but the applications are being migrated to MS Dymanics 2011.
Tasks include: analyse and document the internal processes related to CRM; requirement gathering and modelling processes for CRM; defining the CRM data model and security model; participate to data migration; perform configuration and customisation of MS Dynamics 2011.
Services will be intra-murals.
Expertise required:
Education: Degree with min 4 years exp in IT on non-university degree with min 6 years exp in IT; min 2 years of analysis and programming exp; exp with development projects and maintenance projects; exp with UML or Case Tools; exp with web services using XML and SOAP technologies.
Knowledge and skills: extensive exp with MS Dynamics CRM; ability to interpret and understand complex business processes; ability to understand and analyse functional and technical requirements; ability to play liaison function between domain expert and system developer regarding domain context; extensive exp in technical document writing; very good command of English; knowledge of development methodologies eg. RUP and modelling eg. UML.
Contract: 6 months.
Location: Stockholm
CVs to include: number of years exp on business analysis; number of years exp using MS Dynamics CRM; description and number of major proejcts participated; exp in performing IT projects with use of project management methodologies and standards.