SLA Manager

North Carolina  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Company in Durham, NC has a contract-to-hire opening for a SLA Manager.
About the Role: The main purpose of adding a SLA Manager is to arrange and ensure the SLA's are delivered in alignment with ITIL's Service Level Management Process Model.  You will issue monthly metric reports to track status of SLA's.  Internally, create and maintain strong relationships with managers. Externally, work with suppliers/vendors.  Negotiate SLA's.

Requirements:
* At least 3 years of exp as Service Level Manager.
* Vendor Relationship experience.
* Training in ITIL Standards is preferred.
* Business Analyst exp. is required.
* Excellent organization skills, keeping metrics and reports.

Why this Job?
* Establish the SLA Manager role and its importance in the IT division.
* Contract-to-Hire.
* Excellent benefits, including medical, tuition reimbursement and outstanding retirement plan.
* Nice office space, covered parking (out of cold and Sun) and close to restaurants.

Application Requirements
  • Client will only consider local candidates.
  • Client will not accept subcontractors
  • Client requires Green Card or U.S. Citizenship for this position.
Required Qualifications:
  • ITIL

Start date
n.a
From
MATRIX Resources, Inc.
Published at
31.03.2012
Project ID:
341906
Contract type
Freelance
To apply to this project you must log in.
Register