Description
OVERVIEW:
CompuCom is seeking Installation Technicians for hardware refreshes of desktops, POS systems, Servers, and printers for a major national account in retail store environments. Leveraging best practices, tested technologies and experience, the Technicians will ensure high availability, efficiency and security to all access devices. The Technicians must be available for various shift coverage and staggered start times.
Responsibilities:
- Install, configure and upgrade (IMAC) of Access Devices: Personal Computers, Desktops, Blade server, server racks and POS devices, and related peripherals
- Support varied Operating Systems including command line Scripting
- Perform back out and recovery duties
- Perform system image and software by utilizing the customer scripts
- Verify software images
- Troubleshoot hardware and software related problems for the end users
- Perform installation break-fix activities providing installation warranty support
- Resolve problems within a identified service level agreement time frame
- Provide end-user training on new installations and answer "how-to" questions
- Maintain hardware sparing inventory requirements
- Perform installation reporting requirements meeting deadlines
- Interface with the customers support desk while performing problem resolution
- Interface with internal and external support desks to obtain technical assistance
- Provide warranty coordination
- Determine users' requirements prior to IMAC performance
REQUIREMENTS:
- CompTIA A+ certified strongly preferred
- MUST have a valid driver's license and be legally authorized to drive; must be able to use own reliable vehicle
- 1 to 7 years' relevant experience required
- Demonstrated knowledge with support varied operating systems including command line Scripting
- Demonstrated knowledge of personal computer hardware installation and configuration
- Demonstrated knowledge of blade server hardware and configuration
- Ethernet network topology experience and TCP/IP proficiency an asset
- Great interpersonal skills
- Able and willing to work shift rotations as required
- Able to lift up to 50lbs when moving/installing various computer/electronics devices and peripherals
- IT experience in a retail industry a plus
*CompuCom supports Employment Equity and Diversity*