Description
OVERVIEW:
For this contract position, you will support a robust Microsoft based network running XP, Windows 7 and Lotus Notes. Candidates will provide front-line interface to users, accepting trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures.
Under the guidance of IT representatives, duties may include:- Receiving assets
- Moving equipment within and/or between facilities
- Staging equipment for build/image activity
- Interviewing clients as part of pre-deployment asset discovery
- Using KP tools to execute PC activity
- Executing equipment replacement activity
- Maintaining inventory of all hardware and software
- Updating asset management system to reflect work performed
- Monitoring daily activity
- Installing and maintaining PC hardware and software
- Troubleshooting network usage and computer peripherals
- System backups and data recovery
- Resolving network communication problems independently
- E-mail administration
- Disk capacity monitoring
- Network security
- Preparing assets for disposition
- Collaborating with teammates to identify process improvements
- Escalating quickly when issues arise
- Activities may include transporting equipment using a vehicle between multiple facilities within an assigned service area as directed
- 24 x7 pager responsibilities may be required to respond to urgent support calls
- Minimum 2 years experience with PC support, including deployment
- Minimum 2 years experience with PC hardware troubleshooting and repair
- Minimum 1 year experience with direct client interaction
- Knowledge of the industry standard Windows desktop environment
- Server, PC, MAC and laptop expertise mandatory
- Good customer service and interpersonal skills
- Teamwork skills, ability to work well with others
- Ability to follow written and verbal instructions
- Ability to adapt to change in process or required activities
- Attention to detail
- Ability to learn quickly
- Professional appearance and behavior, including punctuality
- Background check required, must have valid license, drug screen and health screening to work in a hospital environment
- Technical certification and/or college degree preferred
This contract is estimated to be one year in duration.