Operations Team Lead - Application Packaging

New Jersey  ‐ Onsite
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Keywords

Description

OVERVIEW:

The Operations Supervisor position provides direction to various team members and interacts with both CompuCom and customer management. This is a supervisor role first and a technical leadership role second with a good mix of both.

The Operations Supervisor will:
  • Identify, prioritize, and communicate all system and process issues that affect productivity and efficiency, while providing input and support for necessary improvements.
  • Participate with the customer in the strategic design process to identify additional service opportunities.
  • Develop and recommend solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.
  • Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
  • Provide leadership, ensuring that assigned team members meet or exceed goals.
  • Develop and maintain effective relationships with customers.
  • Consult with customers regularly to identify needs, develop and implement proposals.
  • Evaluate current procedures and processes for accomplishing department objectives. Continuously develops and implements improved practices.
  • Provide continuing project evaluation and feedback to team members.
  • Provide work directions, resolve problems, prepare schedules, and set deadlines to ensure timely completion of work, efficiency, and economy.
  • Ensure team understands all company and department systems, policies, and procedures.
  • Provide training, coaching, and counseling to subordinates for continuous improvement throughout the systems integration functions.
  • Train less experienced staff as required.
  • Take responsibility for proper escalation, communications, and management of production system problems.
  • Prepare reports on department activities for executive management.
  • Identify and prioritize system requirements and enhancements, and communicate to executive management.
  • Develop custom SQL queries and reports
  • Other duties as assigned.
REQUIREMENTS:
  • Must Have Strong custom SQL reporting and query development experience preferred
  • Requires 5-10 years of related work experience
  • Bachelor's degree, technical training, or equivalent combination of education and experience desired
  • Previous supervisory or management experience, strong analytical skills, soft skills, and customer service abilities
  • Experience in IT management of desk side and remote distribution services preferred
  • Extremely good interpersonal and leadership skills with a proven track record of leading teams successfully
Start date
ASAP
Duration
6 months
From
Compucom
Published at
10.04.2012
Project ID:
345891
Contract type
Freelance
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