Systems Analyst/Engineer

Connecticut  ‐ Onsite
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Keywords

Description

OVERVIEW: This position is for an iSeries Level 3 Engineer.

Responsibilities/requirements include:

  • Utilize the incident management process to submit and most importantly resolve incident tickets that are escalated by Level 1 and Level 2 Support
  • Tickets may be associated with user requests, hardware problems, operating system problems, performance and capacity issues and problems with a variety of third-party products
  • Ability to utilize the change management process to initiate and implement Requests for Change (RFC)
  • Ability to update documentation to reflect changes in processes or hardware/software environment
  • Verify/Create HMC profiles, user IDs, etc.
  • Provide on-call support
  • Experience with using HP Service Center
  • Experience in the software installation and upgrade process

2 - 5 years of experience with the following products:

  • iSeries V5R4, V6R1
  • ROBOT Suite: Console R5, Alert R5, Network Host R10, Network Node R10, Schedule R10
  • BRMS V5R4, V6R1
  • MIMIX v7
  • TAATOOLS V5R4
  • NetIQ V8.1.0
Start date
4/16/2012
Duration
8 months
From
Compucom
Published at
10.04.2012
Project ID:
345908
Contract type
Freelance
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