Description
Onboarding Coordinator/Account Coordinator (Music)
Our client is one of the most recognised and respected brand names in the world. They are a leading manufacturer of premier, state-of-the-art audio, video, communications and information technology products for the consumer and professional markets. Its creative music, motion picture, television, computer entertainment, and online businesses make them one of the most comprehensive entertainment companies for the broadband era.
Role and responsibilities
- The Onboarding Coordinator (OC) will be performing both a team assistant and a customer service role within the EU Hub.
- Their primary function will be to assist the Onboarding Manager Lead (EU and Asia) with adhoc reporting and the standardising of migration related tasks.
- Additionally you will be asked to manage up to 15 of our client's Digital Service Provider (DSP) partners in migrating to our client's new Digital Supply Chain (DSC), this responsibility will include:
- Supporting the DSP's dedicated Account Manager by being the key communication point for the partner's migration related issues.
- Ensuring good communication between the DSP and their dedicated Onboarding Technician, particularly throughout testing phase.
- Responsible for organising technical calls and typing call minutes.
- Track the status of all assigned DSP's throughout the migration in a bespoke Onboarding tool. (Training will be provided).
- Maintain all DSP informationl; ensuring correctness and making sure all standardsare adhered to.
- Coordinatethe escalation process regarding the DSP's Onboarding requirements, working closely with the AM and local/regional business teams.
- Inform the OM Lead on status of assigned partners.
- Awareness of when to escalate issuesto the OM Lead and Project Manager.
- Responsible for managing the assigned DSP's successful migration within the timeframe negotiated and without issue.
- The OC will then hand their migrated DSP accounts back to the AM upon completion.
Primary skills and experience needed
- 1-2 years direct customer service and/or customer management experience in an office environment.
- Strong customer service skills.
- High interest in new technology.
- Ability to adapt to and work effectively in a fast paced environment.
- Keen to work in a team environment with business and technical resources.
- Must possess a strong team spirit whilst showing a sense of ownership to their assigned tasks.
- Excellent communication skillsand a professional manner.
- Positive and Pro-Active attitude essential.
- Proficient with MS Office tools including Word and Excel.
- In addition, it is ideal but not essential that the candidate has experience of XML and FTP or web services data exchange processes. Also some knowledge ofthe audio industry standards including encoding and compression would be advantageous.