User Authorization Support Consultant

PL  ‐ Onsite
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Keywords

Description

Job Description:

  • Microsoft environment knowledge
  • Analytical ability to troubleshoot complex incidents
  • Knowledge of support case management tools

Service description:

  • Track and register all incoming incidents and questions in a Case Management Tool, Access Rights Management Tool and Functional Mailbox.
  • Resolve service requests by setting up required user ids, granting access rights to systems, applications, revoking access rights, deleting ids or escalate cases where necessary and follow up on open cases.
  • Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
  • Work with the other user authorization administrators and other support personnel to meet Global KPI requirements.
  • Other duties as assigned by management

Interpersonal Competences:

  • Good analytical thinking
  • Good communication
  • Teamwork

Language Competences

English - minimum B2 level

Start date
n.a
Duration
1 year full time position
From
Blackapple Solutions Ltd
Published at
11.04.2012
Project ID:
346798
Contract type
Freelance
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