Description
Job Description:
- Microsoft environment knowledge
- Analytical ability to troubleshoot complex incidents
- Knowledge of support case management tools
Service description:
- Track and register all incoming incidents and questions in a Case Management Tool, Access Rights Management Tool and Functional Mailbox.
- Resolve service requests by setting up required user ids, granting access rights to systems, applications, revoking access rights, deleting ids or escalate cases where necessary and follow up on open cases.
- Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
- Work with the other user authorization administrators and other support personnel to meet Global KPI requirements.
- Other duties as assigned by management
Interpersonal Competences:
- Good analytical thinking
- Good communication
- Teamwork
Language Competences
English - minimum B2 level