Description
Job role:
Lead the CLIENT SAP service delivery team, identify and analyze user requirements within the SAP ECC and CRM and recommend appropriate solutions
Manage and coordinate the resolution of incidents and problems, ensure timeliness and quality of deliverables and develop a sound relationship with the customer.
Job Description:
Planning: Plan tasks for self and team members, monitor and report periodic outputs both to the customer and to internal CLIENT organization. Risk management and issue resolution, develop plans for minor enhancements/change requests.
Incident and problem management of SAP tickets; quality control of deliverables; analyse customer change requests, develop options and plans; execute plans, with the CLIENT team, change requests/minor enhancement;
Test management and release to SAP clients,; query responses; ensure that tools and processes are adopted and followed;
Participate in training and development of user community;
Ensure that documentation is updated;
Support the knowledge transition to offshore team;
Support the capability teams within CLIENT;
support the business development teams and develop collaterals
Communications: interactions with customer stakeholders, other internal and external customer vendors, and CLIENT local and offshore teams
Please Note: Swedish language is MUST here.