Description
Juniper Networks Professional Services
Reporting to the Professional Services Manager or Team Leader, this is a highly technical role, providing operational & testing on-site support for Junipers Network Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network.
This is a Full time position on-site at the customer location, working as part of a wider Juniper Professional Services team.
Typical activities are around the following key areas;
- Design Validation and Verification testing
- Interoperability testing
- Software Versioning ('bug scrub')
- Implementation support
- Operational assistance (customer NOC)
- Trouble-shooting/fault finding
- Knowledge Transfer to customer staff
RESPONSIBILITIES
On-site technical support to the Customer may also require the RE:
- To participate in design and information gathering workshops to understand the customers existing network design and technical requirements
- To understand the customers organizational structure and become familiar with the customers network implementation and support processes and procedures;
- To carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network;
- To test new releases and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network;
- To troubleshoot equipment and network problems and to open and track Juniper TAC cases through to problem resolution;
- To produce a written summary report of the status of equipment and network problems on a regular basis to the customer;
- To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried;
- To train the customers design, implementation and support personnel to configure and operate Juniper Networks products;
- To assist the customer to develop Network Operating and Equipment Operating Procedures. The RE may also be expected to develop secondary skills in other products in the Juniper product portfolio.
Pre-requisites
Specifics for this position:
- Knowledge and experience working with JUNOS and Juniper Networks MX, M and T-series equipment.
- Juniper E-series experience and familiarity with BRAS technologies is a huge plus.
- Strong troubleshooting skills are a requirement.
- Knowledge of Network Implementation best practices.
- Strong organisational and time-management skills.
- Must be fluent in English and possess good written and verbal communication skills
- This role involves limited international travel (eg training, internal events).
The ideal candidate for this role must be able to demonstrate the following credentials:
1) Detailed technical experience in the testing, installation and operation of IP Routers in a Service provider environment. This includes hands-on operation of management tools and network analyzers.
2) In-depth knowledge of, and experience with active network components and the protocols surrounding IP Service Provider networks is required (CCIE, JNCIP/JNCIE level). These skills should include:
- IPv4 and IPv6, IP subnetting and supernetting and hierarchical routing principles.
- Routing protocol operation (OSPF, IS-IS, BGP)
- L2 and L3 VPNs and the associated technologies (L2TP, MPLS, etc.)
- QoS/CoS, Multicast
- Broadband/BNG technology
- Understanding of network/Router security and common practices.
- Detailed understanding of Layer 2 protocols and technologies
- Experience with working with Juniper Networks equipment and JUNOS
- Strong Interpersonal skills. Ability to work as part of a team, with multiple departments within Juniper and with the host company in a responsible and professional fashion.
- Demonstrated ability to manage multiple projects and work under pressure.
- Self starter, team player, personable, enthusiastic, hard working, and enjoy interfacing with customers on a day to day basis.
- Hands-on configuration and operational knowledge of CISCO, Redback, Juniper Networks and/or Nortel Products is helpful.