Description
SERVICE DOCUMENTATION ANALYST needed for long term contract in Webster, NY!
Required:
Ability to write in a clear and concise manner, with correct grammar, spelling and punctuation.
Experience and/or comfort with electrical and mechanical devices.
Comfortable reading schematics.
Comfortable using tools to remove and replace parts.
Interfacing directly with Engineering and Field SMEs
Work to a planned schedule
Optional but an added bonus:
Experienced in the use of FrameMaker; experience with FM ver. 7.2 and the CDLS Service EDOC formats is ideal.
Experience with any Xerographic or comparable products on a service level.
Experience diagnosing problems with hardware and establishing troubleshooting procedures for those problems.
Experience reading and modifying BSDs and wirenets. Deliverables:
Update any existing service manual database (all sections) with input from engineering and the field.
Work with the CDLS art department and parts list group as needed to update art and parts lists.
Modify the BSDs and wirenet art in the service manual.
Assist the EDOC support group in prepping and delivering BUS updates and EDOC CDs for the field.