Senior Genesys Engineer

New York  ‐ Onsite
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Keywords

Description

We have a customer who is looking to augment their staff with a Senior Genesys Engineer, details below.

Required Skills and Experience:

  • A minimum of 10 years contact center consulting experience.
  • One or more Genesys v7 or higher certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.
  • Demonstrated professional consulting, implementation and solutions implementation experience with a specific focus on Genesys based solutions.
  • Advanced working knowledge of routing strategy development and custom reporting.
  • Demonstrated ability to lead and drive an implementation from discovery through production rollout.
  • Strong presentation and communications skills appropriate for multiple levels of an organization
  • Strong troubleshooting skills.
  • BS degree in Computer Science or related field.

Preferred:

  • Experience within financial verticals.
Application Requirements
  • Client will not accept subcontractors
Required Qualifications:
  • Network engineer
  • VoIP (Voice Over IP)
  • Voice communications
  • Genesys P R
Benefits/Perks
  • Medical
  • Dental
  • Vision and Life Insurance for Full-time W2 Consultants.
  • Supplemental Disability and Long-Term Care Insurance
  • Dependent Care Assistance.
  • 401(k) with Roth feature.
  • Free E-learning Courses
Start date
n.a
From
MATRIX Resources, Inc.
Published at
16.04.2012
Project ID:
348920
Contract type
Freelance
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