Description
SAP CRM Lead Consultant
Location:
Brussels, Belgium
Job Purpose and Overall Brief:
Consultant will be responsible for providing consulting & Support to Belgium based Utilities major in the field of SAP CRM. Will be overall responsible for the delivery of Managed Services for SAP CRM and its sub modules as Module Lead.
Consultant should possess good understanding of Utility industry processes related to CRM (eg customer interaction centre (CIC), configuring Front Office process, resolving replication issues between CRM and ISU) in De-regulated market.
Languages Flemish - Read/Write/Speak
French - Read/Write/Speak
English - Read/Write/Speak
Skills/Knowledge:
Essential Technical:
Should have very good knowledge of CRM (4.0/5.0 & 7.0) integrated with SAP IS-U (based on ECC 6.0) in a Gas & Electricity De-regulated market
Should possess business process knowledge for utilities in De-regulated market
Should have relevant experience in implementing or supporting SAP ISU-CCS solution
Extensive experience with supporting CRM 7.0 WebIC
Good Functional knowledge in Front Office Processes, Contracts/Contact Management, Account Management.
In-depth knowledge of configuring CRM Module
Experience with CRM customer interaction center (CIC), configuring Front Office process, resolving replication issues between CRM and ISU
Strong understanding of CRM integration points with complimentary modules
Should be able to provide integrated solution for the business scenario touching across other modules (eg SAP CS, SAP Billing. SAP FICA).
Should have experience in creating detailed solution documentation and presentations and implement the solution using the standard solutions in SAP.
Hands on experience on all the testing aspects (Integration testing/Functional testing etc)
Should have good Blueprinting experience
Should be aware of touch points with other modules and systems.
Essential General:
Must have Support Project Experience in Belgian Market
Must be well versed with ITIL Methodology
Must have excellent Troubleshooting and problem analysis and resolution skills
Must have experience as Module Lead in SAP CRM for Utilities in Support or Implementation engagement.
Excellent Communication skills and command on Flemish/French and English.
Team Management Skills.
Desirable:
Experience with Onsite/Offshore Model
SAP certified consultant
SAP Implementation experience in De-regulated market.
Experience with other ISU modules - FICA, Device Mgmt, Billing, ABAP will be an advantage
A full cycle SAP ISU implementation experience will be an added advantage.
Experience required:
Minimum 4 years of experience in delivering and supporting SAP CRM projects and at least 2 projects as Module Lead