Support Engineer Exchange

North Carolina  ‐ Onsite
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Keywords

Description

This person will be responsible for delivering Microsoft Exchange support for a for Premier and Professional customers. The ideal candidate should have at least 3-5 years of experience with Exchange. This candidate should possess a solid working knowledge of enterprise messaging administrative concepts (installation, disaster recovery process, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge) and expertise with Exchange Server , Windows client, Windows Server, Active Directory, and Mobile device technologies.

OVERVIEW:

  • Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • Utilize knowledge of the customer environment to resolve issues in a timely manner.
  • Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
  • Work with Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and management.
  • Execute formal post-mortem process on closure of critical issues.
  • Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

QUALIFICATIONS:

  • 4-year technical degree or equivalent work experience, plus a minimum of 3 years experience in technical support or IS in an Enterprise environment
  • Very strong Exchange 2003, 2007, and/or 2010 knowledge
  • At least 3 to 5 years of IT experience in an enterprise environment
  • Demonstrated technical competence with Microsoft BackOffice Technologies.
  • Conversationalist level of knowledge of software products used in an enterprise environment
  • MCSE preferred
  • Strong technical writing skills and familiarity with Microsoft Office Applications
  • Ability to effectively communicate with customer managers and executives on technical and business issues
  • Strong organization, time management, project management, and negotiation skills
  • Very customer focused
Start date
ASAP
Duration
1 year
From
Compucom
Published at
23.04.2012
Project ID:
352197
Contract type
Freelance
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