Description
This position participates as a key member of the Global Operations Center, which is responsible for 24x7 operational support of our client's eCommerce sites and corporate infrastructure providing hardware, software and application support and troubleshooting of Servers and network devices. The Support Administrator must possess significant work experience in a production, mission-critical, revenue-dependent, 24x7 infrastructures include corporate, eCommerce and network devices. The SSA will be accountable for creating and maintaining standards, policies, procedures and documentation. The Support Systems Administrator must be able to follow processes to ensure that the systems meet SOX and PCI compliance.
OVERVIEW:
- Provides technical expertise to standard hardware and software products, and assists with installation and configuration of software deployments
- Day-to-day live site and corporate environment investigations of enterprise infrastructure of Windows and Linux Servers and network devices
- Supports all aspects of daily operational activities including account and resource management, backup/recovery and server hardware and software monitoring, maintenance and upgrades
- Provides troubleshooting expertise to large and varied environment supporting live sites and corporate applications including Servers and network infrastructure
- Deploys live site code changes and SQL data changes in conjunction with Release Management, Change Management and Tier teams
- Works closely with Program Management, Product Development, Test and Site Operations teams for the deployment, configuration, system requirement validation and support of multiple services across an expansive and diverse production environment
- Identifies and provides for global dependencies such as domain membership and trusts, DNS requirements, and external dependencies
- Implements said designs and responsible for maintaining compliance with environmental security and trust worthy computing policies
- Quickly and effectively learns new systems to rapidly identify potential solutions to resolve and prevent future service interruptions
- Independently drives complicated system related issues to resolution across multiple services and groups with little or no supervision
- Summarizes key elements of a technical problem and assigns cases to internal and external partners as necessary
- Provides drafting and review of technical documentation and Troubleshooting Guides for Tier I and Tier II personnel
REQUIREMENTS:
- The qualified candidate possess 5+ years experience in multiple required disciplines (below)
- Demonstrated proficiency with Windows server, Unix/Linux, TCP/IP Networking, single domain model concepts, AD, share and file access security concepts
- Strong understanding of Microsoft Win2k, Win2k3, Red Hat Linux, Sun Solaris 9 and 10 and Cisco operating systems
- Understanding of IIS and proven experience administrating and supporting it in an enterprise environment
- Understanding and troubleshooting IP Networks
- Network administration experience
- Strong understanding of Load Balancer configurations and utilization
- Application Support and deployment experience
- Working knowledge of Apache Tomcat
- Ability to effectively communicate technical issues in a non-technical manner
- Proven experience with a Scripting language (Batch, Shell, Perl, SQL, etc.)
- Must be available to work swing and graveyard shifts
- Domain Name Service - Conceptual understanding and practical knowledge (WINS and Bind)
- Server Security/Hardening experience
- Mail Server experience (SMTP, POP, Exchange)
- Ability to learn and understand highly complex environments in a dynamic eCommerce environment
- Proven ability to troubleshoot large, complex systems with an eCommerce emphasis
- Experience working in high pressure, dynamic, 24x7 environment
- Strong interpersonal and customer service skills
- Bachelor's degree in Computer Science, IT, or equivalent demonstrated IT work experience with an emphasis towards production support of high capacity mission critical eCommerce systems
- Core Competencies: Customer Focus, Problem Solving, Technical/Job Competence, Personal Effectiveness, Relationship Building