Description
Receptionist/Front of House is required to work at a leading digital agency based in London. The ideal candidate for the Front of House/Receptionist would have worked in a Digital/Creative/Media environment. The primary function of this position is to provide overall coordination of office support services and related activities including reception/concierge support, mail, purchasing of supplies, catering, events planning, vendor relations, and equipment maintenance.
Responsibilities:
-Courteously greets clients, employees, vendors and other visitors; determines their needs and directs them to the appropriate person, team or office
-Courteously answers telephones, handles calls, routes them to appropriate individuals or takes messages
-Manages the reception area to ensure effective telephone and personal communication both internally and externally, and maintains a professional image (eg, flowers, marketing materials, daily schedule, business periodicals, etc.)
-Builds relationships with internal and external clients at all levels
-Manages requests for building and office keys or access cards and distributes/activates or collects/deactivates keys or access cards as needed
-Ensures that office equipment (eg, fax machines, postage meter, photocopiers, etc.) is operable and coordinates maintenance as needed
-Arranges transportation for visitors and clients as needed
Requirements:
-One to two years related professional work experience and/or training, ideally in a highly customer focused environment; or equivalent combination of education and experience
-Must have a professional manner as well as a high level of interpersonal skills to handle time-sensitive and stressful situations.
-Position continually requires demonstrated poise, tact, and diplomacy.
-Some analytical ability is required in order to gather and summarize information, find solutions to various tactical and/or strategic problems, and prioritize work
-Working knowledge of mail processes such as postage machine, FedEx, and UPS
-Ability to evaluate priority and multi-task accordingly
-Ability to use word processing, spreadsheets, and e-mail software