Systems Administrator Analyst

Description

• Provides support for Windows 2003 AD environment, builds/installs/patches Servers, and creates/updates IT documentation.
• Provides appropriate resolution, routing, or escalation of technical issues and inquiries.
• Help provide support to internal end users with hardware and software problems in a friendly customer oriented manner.
• Ability to troubleshoot technical issues over the phone, using remote tools, or at user station.
• Dedication to timely resolution of technical issues with high customer satisfaction.
• Manage ticket queue of open helpdesk tickets.
• Enterprise support for Blackberry devices and server.
• Management of Windows file shares and NTFS permissions.
• Management of enterprise Antivirus environment.
• Support LANDesk management suite.
• Provide end user support for Mac OS X.
• Interfaces with other IT functions.
• After-hours or work on weekends if necessary.
• Assist with management of enterprise backups and off site storage.
• Assist with providing end user support for Windows XP and 7, Office 2003 & 2010, and other windows applications.
• Assist with support of desktop hardware and peripherals.
• Setting up user accounts, maintaining library of system documentation and installing system-wide software and allocation of mass storage space.
• Administration of personal computers, client Servers, electronic mail, on-line and Internet resources, local area networks and wide area networks, and standard application software products. Interacts with users and analyzes vendor products.
• May recommend purchase of hardware and software, and coordinates installation with vendors and/or technicians.
• Trains internal users.
• Develops and monitors policies and standards of allocation and use of office automation equipment and resources.

• Four years of experience required with MS Office 2003 applications in a Windows XP environment, desktop computer maintenance, and general application and peripheral hardware support.
• Experience with a variety of operating systems protocols and tools, depending on the type of platform or application to be administered.
• Able to rapidly absorb and implement new technologies and procedures.
• Capable of performing tasks in dynamic/changing situations and under stress, optimizing availability of system services to users/LOB staff.
• Familiar with SDLC methodologies.
• Excellent interpersonal and communication skills.
• Understanding of Mainframe, Midrange, Database, Web, and Client Server technologies.
• Bachelor's degree in Computer Science, Engineering, or related discipline.
• At least three years of experience in systems support and working knowledge of specific technology to be administered.
• Familiarity with multi-platform environments.
• Understanding of security systems.
• Windows 7 and Office 2010 experience desired.
• Experience with Microsoft Exchange 2003 desired.
• Experience with Veritas Netbackup strongly desired.
• Symantec Antivirus and LANDesk experience desired.
• Strong problem solving skills and technical troubleshooting skills.
• Excellent customer service skills and proven ability to act as a team player.
• Ability to lift and rack Servers and network devices weighing up to 50 pounds.

SKILLS

MS Office 2003 applications,

Synectics is an Equal Opportunity Employer.