Description
ROLE: Communications Manager -
SKILLS: Customer/Colleague Communication/Bristol/up to £440.00 per day
Our client a leading retail bank requires a communications manager to deliver timely and relevant communication to customers and colleagues alike. This will be delivered in response to a major organisational change initiative.
Purpose of the role
- Impact assess and quantify the impact of numerous changes on our customers.
- Support the design and implementation of customer treatment strategies.
- Support the Customer Communication Workstream Lead through the provision of relevant information, ensuring a robust communication plan.
- Collate and fulfil reporting requirements.
- Update and maintain customer journey maps.
- Track and monitor customer management information. Ensure detailed understanding of the impact of Verde on Commercial colleagues at both project and programme level.
- (Colleague focussed) Undertake training needs analysis.
- Design colleague training materials.
- Work closely with the internal communication team to ensure a joined up approach.
- Manage Group partner and business stakeholder relationships in the colleague' space.
- Apply appropriate governance and sign offs to materials.
- Collate and act upon feedback and control intelligence, adapting plans and deliverable where appropriate.
Core Skills
- Ability to define staff engagement & training approach for change initiatives.
- Ability to manage delivery of necessary collateral against the colleague milestones' for Commercial.
- Experience in developing colleague communication strategy/approach in collaboration with the Group Internal Communications team, including providing colleague journey maps.
- Experience in assessing Training needs Analysis & Training Design Specification documentation
- Experience of designing process training/materials
- Experience of designing system related training/materials & E-learning
- Ability to design face to face training including trainer notes and supporting materials/handouts
Desirable Skills
- Demonstrable customer focus.
- Experience of designing customer journey maps.
- Experience of providing voice of customer' input to change projects.
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 5 working days, please assume that you have not been successful on this occasion. Services advertised by Campion Willcocks & Associates Ltd are those of an agency and/or employment business.