Description
Our client, a large global IT outsourcer and business solutions provider, currently has an immediate requirement for a Senior Service Request Coordinator/Helpdesk Operator to work within their service centre team.
The position initially is a 6 month contract, but is likely to extend indefinitely in 6 monthly increments.
The responsibilities of the role are;
- Updates an account specific &Client End User Catalogue
- Interfaces with business groups to create, update and review standard catalogue offers according to contractual commitments and market requirements
- Coordinates system changes due to catalogue changes
- Supports and enables request management process changes end to end
- Identifies catalogue improvements
The desired skills and experience needed to be considered for this position are;
- Service Center experience
- Ability to assess workload and make recommendations for improvement
- Exceptional interpersonal skills
- Diligent and committed to getting the job done
- Desire to face a challenge head on but never compromising on quality
- Experience in data input and process management
- Previous IT Experience is preferred but not essential
If your skills and experience match the above criteria, please contact Adam Fife on for further information on this opportunity.