Description
THis is a 6 month contract to hire role. Looking for a candidate to manage resources and lead projects involving the Service-Now (Service Managment Package) which does project tracking. We need a Service-Now specialist who can customize this package. Canidate must understand the business process side. This package is similar to Remedy, however, I need a person technical that is an administrator of Service-Now and has demonstrated experience leading projects (not just a using it). As the administrator you will be leading projects, managing resources, knows the core components, incidence response, asset management, comprehensive audit. The individual will also work closely with key business partners to implement changes to both application functionality and business process governing application use.
Experience/Technical skills:
1. Minimum of 6 years of IT experience, with at least 2 years experience working with Service-now application in a similar role.
2. Certified Service-now administrator preferred.
3. Excellent verbal, written and interpersonal skills.
4. Adaptable and with intellectual ability to thrive in a demanding, fast moving and customer focused environment.
5. Strong process and project management experience.
6. Ability to maintain confidentiality with information or items as required.
7. Ability to perform analysis, define new processes and drive technology initiatives and projects
8. Experience in developing and executing a well defined approach to problem solving.
9. Service Desk and/or Help Desk experience a plus
10. Javascript experience a plus, but not mandatory
11. A fundamental understanding of IT service management and the ITIL business process
12. Demonstrable skills developing within Service-now