Description
Command Centre Controller- Banking - Implementation Manager - Run Support
A Global Retail bank are looking to hire a Command centre Controller to be responsible for the day-to-day management of the Command Centre for the bank to support the following functions:
- Issue Management
- Communications
- Change Management
- Entry/exit criteria
Role Responsibilities:
Issue/Query Management:
- Provide on-site issue management presence for Operational users
- Provide support and escalation in conjunction with other members of the Command Centre Team
- Monitor the Command Centre email account and ensure timely response to queries, and ensure that potential issues are escalated to the Functional Teams for quick escalation and investigation
- Provide updates on issues out to users who contact the Command Centre for an update
- Act as the on-site go-to point for the command Centre
- Liaise with 3rd party suppliers and Fix Teams to ensure that the required information is available for fix activity
- Liaise with the Defect Management Team to ensure all required defect prod information is provided to ensure timely fix activity
Communications:
- Provide technical root cause and impact detail in the event that crisis/high severity incidents communications is required
Change Governance:
- Ensure that the appropriate change governance is applied to the Command Centre activities
- Assist with the entry/exit criteria control function as the migration tranches are exited/entered
Re-useable methodologies:
- Assist with the development/creation of Command Centre related documentation to ensure future re-use for other payments programmes
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