Description
Applied Global Technologies is an innovative IP technologies company that partners with its customers to transform organizations from restless technology buyers to confident technology consumers. AGT engages technology and end users to produce bottom line results for its clients.
We know you're looking for more than just a job and benefits. While those are critical, we know the other you is important too, delivering a career environment of management and staff all working together, focused on keeping the company on the leading edge of video communicating technology. So, when it's Applied Global Technologies, It's excitement. It's pride. It's attitude. It's creativity. It's innovation. It's opportunity. It's motivation. It's positive. It's encouragement. It really is a nice place to work.
Job SummaryThe Video Network Engineer I is responsible for proactively monitoring customer video networks, providing fault isolation, remote troubleshooting and problem resolution of both H.323 and H.320 video networks. Multiple 2nd and 3rd shift openings
Responsibilities include:
- Provide Tier 2 customer support for H.323 and H.320 video networks
- Recognize and proactively troubleshoot and diagnose problems on H.323 and H.320 Video Networks
- Interact with Carriers and Customers to report events and/or resolution of events and document the event
- Participate in tracking and prioritization of ticket-handling, including inter-shift turnover
- Capable of training users in NOC applications and system fundamentals
- Ability to read, write and follow basic documentation
Required Degrees/Majors/Accreditations/Skills:
- Familiarity with basic Cisco Router and Switch commands and troubleshooting procedures
- Knowledge of IBM xSeries Hardware
- Fundamental understanding of LAN and WAN systems
- Strong inter-personal and communication skills
- Capable of explaining simple procedures in writing or verbally
- Good phone customer service skills
- Previous proven experience in customer support, network operations, system administration
- Ability to accept responsibility and meet deadlines
- Motivated to advance
- Understanding of prioritizing escalation events is essential
- Ability to follow instructions - both written and verbal
- Applicant should have 2 years college or equivalent work experience. Degree area/certificate in computer science, computer engineering or related field
Skills Needed for this Position:
- LAN/WAN experience
- Microsoft Server 2003 and/or 2008
- Preferred Certifications: CCNA and/or MCP
- Video Vendor specific training or certifications
AGT is a Drug Free Workplace and an Equal Opportunity Employer.