Engaging Desktop Support Analyst Required - Finance - Contract - Sydne

Job type:
Start date:
Paxus (Sydney)
New South Wales
Published at:
flag_no New Zealand
Project ID:

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Are you an experienced Desktop Support Consultant with strong technical knowledge and a vibrant personality? If the answer is yes, one of Australia's largest finance companies is looking for you...

The team you will join is a value-added onsite IT Service, which provides IT advice to customers via walk-up queries and provides 'How-To' IT training on a one-to-one and group training basis.

The role is to provide advice and guidance to staff on how to get the most productivity out of their IT technologies and educate the staff to the level of IT &Super Users&.

You will be required to work within a team environment to build strong relationships with customers and external vendors, and provide an ongoing uplifted IT service to staff.

Technologies you will be supporting include:

  • DELL and MAC Laptops
  • Windows XP, Windows 7
  • Microsoft Office 2007 and 2010 (including  Microsoft OneNote)
  • Follow-You Printing
  • Wireless LAN/Juniper Networks Odyssey Client
  • Microsoft Office Communicator/LYNC
  • Cisco IP and Softphone Technology/CUCi
  • Video Conferencing Systems
  • McAfee Full Disk Encryption software
  • SMARTBoard, Video Conferencing, Smart Panels and LCD Screens
You should have the following skills and experience:


  • Solid experience in a Technical Desktop Support role
  • Advanced communication skills
  • An true understanding of customer service and how to build a strong rapport with customers
  • Experience dealing with Senior Executives and other senior levels of staff
  • A desire to go above and beyond for customers
Knowledge and skills:
  • Microsoft Office skills, including MS OneNote and Office Communicator
  • Advanced technical troubleshooting of Windows XP, Windows 7
  • LAN and Wi-Fi Networks
  • DELL and MAC Laptop (MACs run Bootcamp, so OS/x knowledge not required)
  • Ability to explain technical details in an easy to understand language
  • Partnering with third party suppliers
  • Technical Documentation
  • How To and Quick Reference Guide documentation
If your skills and experience match the above criteria, please apply via the link and contact James Perry quoting reference number: