Description
RP International is looking for an ITO/BPO Expert to Support our client's Global account. You will be based in Shenzhen China and the role will involve extensive travelling. This is a contract position with a minimum duration of 6 months and will be extendible depending on your performance.
The key responsibilities are as follows:
Market Analysis and Planning of ITO/BPO Solutions
- Customer requirements management
- Liaison with relevant Business Unit and Huawei Head Office for ITO/BPO solution development
- Proactively supporting global service promotion activities:
- ITO/BPO Solution Customization
- Proposal generation, Business Case generation, Quotation generation etc.
- Presentation generation and presentation.
- Supporting local organizations and Accounts for Service Solutions/bidding to reach sales target:
- Subject matter expert in, ITO/BPO Processes (App outsourcing, Infrastructure outsourcing, Customer Relationship Management etc.), Transition,
- Supporting negotiations from solution point of view
Educational Requirements:
- BS or above - Computer Science, Engineering or related technical field preferred
- The degrees should be from a fully regionally accredited University
Basic qualifications:
- Demonstrated ability to execute quantitative analyses - such as IT business case analysis and IT benchmarking-performance measurement
- Previous Telecommunication, Information or related Industrials preferred
- Understanding of global ITO/BPO services marketplace
- Above 15 years' work experience ( ie IT services firm, or a leading consulting firm).
- Ability to support projects within telecom ITO/BPO consulting areas such as Customer Relationship Management, Billing/Revenue Management, Business Intelligence, ERP strategy and planning, or IT Transformation
- Ability to travel up to 100%
Additional qualifications:
- Experience executing consulting projects and an exemplary track record in providing client satisfaction
- Excellent analytical and conceptual skills, with the capability to structure and solve problems using a hypothesis based approach
- Excellent oral and written communication skills
- A self-starter, assertive, with a high degree of self-confidence
- Practical experience in two or more of the following:
- IT Strategy or strategic planning
- ITO/BPO project support and business case analysis
- ITO/BPO benchmarking and Best Practice Analysis
- In-depth understanding of telecom IT systems and O&M processes(ITIL, eTOM etc.).
- Demonstrated leadership and relationship-building skills
If you are have the knowledge and experience required above and would like to be considered please send your CV. Should your profile be found suitable you will be contacted within 2 weeks.