Description
The Service Management consultant is responsible for proactively working with pursuit teams to develop and support innovative service management solution in IT outsourcing opportunities.
Other main skills and responsibilities include:
- Design and Implement Service Management ITILv3 solutions for Transitions and help drive the Service Management function.
- Where necessary, provide mentoring and assistance to deliver improvement in service delivery and customer satisfaction, and minimise risk by conduct of above reviews or training teams to implement service excellence.
- Leverage metrics to develop process improvement to aid defect prevention initiatives for operational improvements
- As SME you will be provide guidance and direction on the policies, processes, practices and tools that are used to develop, support and manage the delivery of professional services to clients (internal and external);
- To discharge these responsibilities the role will require an individual with a high level of professional expertise in the Service Management competency, disciplines and/or methodologies;
- The occupant will be a leader entrusted with the provision of direction and support to the functional operations of the SM competency;