Description
* CRM/CTI Deployment Project Manager - Paris, France.*
On behalf of one of our customers based in Paris, France, we are urgently looking for a CRM Project Manager to join an international CTI implementation programme, coupled with a CRM deployment.
This is an English speaking role only, a knowledge of French would be an advantage.
We are looking for an individual with a strong logical sense, someone very organised and disciplined.
CRM Deployment methodology is essential for this role. An experience on a CTI project would also be beneficial.
Please note that due to project commitments, applications from local candidates (commutable distance to Paris) will be considered first.
Below, you will find a description of what the role entails, and the skills needed by our customer for this assignment:
Support the worldwide countries salesforce.com CRM deployment
Integrate the Sales, Marketing, Customer Care, Quality and Services processes in the
deployment strategy.
Adapt the deployment methodology according the processes
Weekly reporting on users deployment scope, training and tool adoption
Strong cooperation required with all the teams within the program (central, regional and local)
Leadership with a strong ability to drive
Good communication skills (international context)
Capacity to work in multi-cultural teams and in a virtual mode
Team spirit. Ability to work in teams. Animation of working groups.
Execution minded
Strong Project Management experience
CTI/Call centre project experience would be a strong advantage
CRM project experience required
International experience required
This assignment will start sometime between early May and mid-May. A telephone interview can be conducted this week, on Wednesday or Thursday, followed by a face to face interview.
This is a renewable 3 months contract. Please apply with your latest CV for immediate consideration