Description
This is a great opportunity for a Senior Business Analyst to work on a large transformation programme.
Essential skills:
- Must have a strong and demonstrable track record across several Operational Transformation projects (as opposed to IT/Systems Development & Implementation)
- Experienced in designing, mapping and re-engineering contact-centre front and back-offices processes (Multi-channel)
- Excellent data-analysis skills
- Back Office to Front Office process transformation
- Previous experience of working with a range of demanding business stakeholders from a range of business areas
- Strong communicator with excellent facilitation skills
- Self-starter who is adaptable and used to working at a fast pace with a fluid scope
Desirable:
- Retail banking experience a necessity, complaints handling experience desirable
- Experience of structured process improvement methodologies (Lean/Six Sigma)
TEKsystems is a division of Allegis Group Ltd. Allegis Group is an Employment Business and Agency.