Description
Job Title
C/DMS (Content/Document Management Systems) Technical Expert
LiveLink/Documentum
Job Location/Mobility Requirements
Travels may be required from time to time
Purpose of the Job
- Provide 3rd level support and coordination
- Project management, standards and security compliance
- Architecture and infrastructure knowledge
- Work together with other suppliers to provide application support
- Provide technical expertise for projects and application enhancements
Responsibilities
- Provide 3rd level application support and coordination
- Support the implementation of new releases
- Develop and maintain all operational documentation and procedures
- Provide performance metrics
- Ensure take over from project to support in co-operation with the IT Project Manager
- Train power/key and/or end-users
- Propose actions for improving the delivery of services from a quality and cost perspective
- Propose appropriate plans for self-training
- Co-operate in the development and implementation of new standards, policies, guidelines
- Ensure commitment to standards and processes, and KPIs
- Assist the Delivery Group Manager and/or Solution Manager in any mission of his/her request (eg strategy, expertise, metrics, data)
- Co-operate and manage IT projects (new Release, deployment, migration, improvement, compatibility)
- Provide 3rd level support in line with ITIL v3 processes and other best practices
- Act in the global support team to ensure 24x7 support
Knowledge/Experience
- Good knowledge in Client Server architecture (especially with Documentum and Livelink)
- Good knowledge in Oracle and/or SQL databases
- At least 4-5 years of experience with Documentum and Livelink (webtob, Docbasic, SQL queries, Live and WebReports, HTML, IIS, SSL, Remote Cache, etc)
- 5+ years of experience in IT environment preferably in international environment
- Knowledge in ITIL service management process would be an advantage