Description
ENDUR 1ST LINE SUPPORT - Norway - ENDUR 1ST LINE SUPPORT
Contract Period: Start: 18.06.2012 End: 30.06.2013
Assignment Description:
The department ETS - Endur Common Services (ECS) supports the client business process Marketing and supply' with product development, support and operation and maintenance in the area Natur Gas (NG) and Crude liquid products (CLP).
The Endur Maintenance teams are responsible for Support and Maintenance of a position management solution in NG and CLP based on a product developed by an external vendor (Endur developed by OpenLink). We need a new person 100% to participate in the Endur 1 line support team
Tasks and responsibilities:
- Be responsible for Endur 1st line support during normal working hours
- Handle emails sent to Endur's shared common mailbox
- Answer the Endur on-duty phone during normal working hours
- Ensure all requests are handled in the ServiceCenter according to the ITSM procedures
- Maintain user accesses in Endur based on approved requests in AccessIT
- Monitoring the interfaces between Endur and other solutions (internal and external).
Offer 1.line user support related to the Trading solution in Endur.
This includes
o Deal Capture
o Gas Scheduling
o Invoicing and confirmation
o Mid Office (Risk, exposure, Var and P&L reporting)
o Accounting
Given the right skills, this person may also over time participate in more complex support and/or development tasks and also be a team lead for the first line support team.
Competence requirement:
Mandatory:
- Educated in IT
- Good knowledge of ITIL
- Experience from user support
- Knowledge of HP Openview ServiceCenter - the client's application for following up defects and changes
Preferred:
- Knowledge of Endur
- Experience as a system developer (Business Analyst, System Analyst or Designer/Programmer) in a system development project with at least 3 project participants
- Knowledge of SQL
- Knowledge from structured programming, eg C
- Experience from either
o implementation/support of Invoicing/Accounting solutions
o implementation/support of trading solutions
- Knowledge about energy trading (oil, gas or electricity)
- AVS Scripting (Open Link proprietary programming language)
- Knowledge about the gas applications used by NG
- Knowledge of the interfacing systems (Dispatch, ProXY, Gazelle, SAP Accounting, Energy Server, CREM)
- Crystal Reports
- Biztalk, MQ, AQ
- PL/SQL
- Tibco Rendezvous
Language requirements (if essential for the work): Speak and write English fluently
Interviewing Immediately
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