Description
Manning Global is currently looking for an experienced Change Management Analyst/Planned Works Coordinator for one of our clients, a leading International Telecommunications Company for a Contract Position based in the UKJob Description:
Responsible for Coordinating the implementation of all changes to the customer network ensuring changes are implemented efficiently and in a manner that protects services and customer experience.
Key Responsibilities:
• Day to day co-ordination of changes with an emphasis on efficient implementation and protection of live services, revenue and customer experience.
• Responsibility for all Change Management activities, including: approval of minor change; impact assessment; chairing the Change Advisory Board (CAB); production of management information / KPI’s, process documentation.
• Produce relevant metrics on Change Management process and report on breaches of the process.
• Manage the weekly Forward Schedule of Change and wider change calendar.
• Liaise with all technology development and operational groups to ensure all changes are fit for and receive necessary approval(s) prior to execution (in line with SLAs) and are completed within the change window assigned.
• Ensure all appropriate stakeholders are aware of any Changes that impact them.
• Identify improvements to the change processes, procedures and tools, ensuring alignment with best practices and leveraging of tools to automate/streamline routine/repeat requests.
Qualifications:
• Strong understanding of Fixed, Mobile and IT technologies.
• Understanding of Service Management and relevant industry standards (ITIL/eTOM).
• Significant experience in a Change Management function a bonus.
• 3rd Level Qualification (ideally in engineering, IT or Project Management or other suitable qualifications).
If you are interested, available and have the appropriate skills and experiences for the above position, please forward your updated resume in a word document to Lauren at with the following reference FLMLC/CMAPWC-13342 or call for further information.
Please note that we have several other projects globally, eg: Europe, North/South America, Australasia, Far East, Africa, others. Our newest projects are updated daily on www.manningglobal.com
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