Service Delivery Manager

UK  ‐ Onsite
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Keywords

Description

Manning Global is currently looking for an experienced Service Delivery Manager for one of our clients, a leading International Telecommunications Company for a Contract Position based in the UK

Job Description:

Responsible for overall service delivery management of the RAN & Transmission managed services for UK Mobile Operators to achieve the agreed contract service levels.

Key Responsibilities:
• Establishing the Service Management regime for the contract
• Build and develop the ongoing service relationship with the customer
• Drive the development and agreement of detailed SLA’s for each individual service being delivered
• Maintain a service catalogue of all operational services. Manage this in conjunction with a service calendar detailing all significant events relating to the service – ensure alignment with change management process
• Monitor and manage ongoing SLA performance, identify and implement corrective actions as required. Drive year on year continuous improvements in service quality across the contract service portfolio
• Analyze all aspects of performance and constantly seek to derive new insights into the customer experience. Provide detailed reporting to the customer and all areas of the MS Organization
• Support continuous improvement of processes ensuring close interlock and alignment with customer processes.
• Drive third party vendor management, ongoing performance assessment, issue management

Qualifications:
• Experience of large and complex service management contracts.
• Proven expertise in leading service and process improvement activities within a complex service delivery environment.
• Experience of working across a complex organization with an ability to develop forward plans and continuously achieve high performance
• Successful and developing and managing relationships at all level organizational levels.
• Good understanding of Service Management principles and Service Level metrics.
• Able to win the trust of customers in challenging and changing circumstances.
• Experience of management of third party relationships.

If you are interested, available and have the appropriate skills and experiences for the above position, please forward your updated resume in a word document to Lauren at with the following reference FLMKL/SDM-13350 or call for further information.

Please note that we have several other projects globally, eg: Europe, North/South America, Australasia, Far East, Africa, others. Our newest projects are updated daily on www.manningglobal.com
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Start date
2012
From
Manning GmbH
Published at
25.05.2012
Contact person:
Charles Dupuy
Project ID:
368505
Contract type
Freelance
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