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Description
Description:
Serves as a professional resource and consultant to the Managed and National Account groups, and other Customer Relations & Strategy groups as needed, focusing upon initiatives that increase Customer Satisfaction. Develops and implements customer communications, conducts customer and employee research and associated analysis and reporting, and organizes and manages customer events. Assists Customer Relations and Strategy group as needed during storm restoration activities. Assists in identifying communications needs of business customers and assists the Account Executive group in conveying information that assists in strengthening relationships and in increasing customer satisfaction. Supports customer-facing groups by organizing and analysing data and presenting information that assists these internal groups in better focusing on key customer needs. Conducts original research and assists account groups in reviewing third party research proposals and external research results. Assists the Account Executive Manager and Project Managers in measuring the success of new and ongoing initiatives, reporting results, and suggesting areas for improvement to ensure success. Provides training expertise and hands-on assistance in the development and delivery of webinars and educational presentations to internal and external groups. Organizes customer events, including the multiple-location annual Managed Account Customer meetings, coordinating the activities of individuals responsible for event logistics, invitation management agenda development, preparation of presenters, materials, on-site event management, and the elicitation and analysis of customer feedback.
Comments Assists the Customer Relations & Strategy Director, providing expertise and hands-on assistance in conveying information in effective and graphically compelling ways, for management and executive presentations. Assists in introducing new technologies to the Customer Relations & Strategy group, enabling the group to most effectively provide resources to and efficiently communicate with customers. A Bachelor's Degree in Business, Communications, Marketing or the equivalent is required.
SKILLS
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Synectics is an Equal Opportunity Employer.
