Customer Service Support

Massachusetts  ‐ Onsite
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Keywords

Description

Project Description:
Phone and web support for Connect Services.

Tier 2 level troubleshooting/problem solving for client and server applications. Receive escalations from tier 1 help desk and direct from customers. Interface with customer contacts and must have excellent customer service skills.

Technical escalation management and detailed issue tracking.

Must be willing to work flexible shifts which are subject to changing depending on customer/team needs (primary hours will be 8 AM - 5PM EDT).

SKILLS

Level 2 IT Experience, Help Desk, Desktop, Networking, Level 2 Software Experience, Customer Service, Customer Facing, NOC experience, Windows Server Experience

Synectics is an Equal Opportunity Employer.

Start date
n.a
From
Synectics
Published at
29.05.2012
Project ID:
369460
Contract type
Freelance
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