Description
Under the supervision of the Team Leader, the Engineer Network & Security is responsible for incident and problem management activities to the corporate network and network security services. In addition to that the Engineer will own projects within the same range of services covering scheduled HW replacements, service deployments, service standardization and pilots for new technologies in cooperation with IT architecture prior to official release. He/she is working in a team of highly engaged
Customer is a multibillion company with office all over the world
Bedrijf
Our customer is a multibillion company with office all over the world.
Jobomschrijving
1. Incident and Problem Management
Work on incidents arising in the area of network and network security services
Work on problems arising in the area of network and network security services. Analyse the problem and propose solutions for permanent fix.
Interface to and communicate with vendors providing network (WAN and LAN) services to Johnson Controls when needed.
Interface and communicate with internal customers for troubleshooting, proactive notification and incident/problem close out.
Involve other departments and resources in the incident/problem management process when ever needed
Applies escalation processes to next level management
Preparation of 8D reports on severe outages handled by him/her
2. Daily Management tasks
Contributes to the completion of reoccurring tasks within the network and network security services
Monitoring of the network environment using the existing suite of monitoring tools
3. Project work
Supports/contributes to the project scope definition
Communication to stake holders and other project resources involved
Communication with GI architecture and Connectivity platform
Completion of technical tasks within the scope of the project
Tracks the timely contribution of other resources defined as contributors
Triggers escalation to his/her manager when needed to manage his/her projects along the agreed timing
Reporting on project progress, findings and close out
4. Continuous service and process improvement
As part of the permanent service improvement he/she is requested to make suggestions for service and process improvement at any time an improvement opportunity is spotted
Process documentation and documentation review and update
Training to other IT divisions on technology and processes
Training to the end user service desk on network and network security related items
5. Regular reporting and contribution to the service reputation
Provide weekly reports on achievements and project progress
Contributes to the quarterly meetings and prepares material to the projects of his/her responsibility
Het profiel
Technical skills, Experience and Educational background :
Successfully completed Information Technology based education, equivalent studies or equivalent by experience
At least 3 to 5 years relevant practical experience in information systems functions, with significant exposure to network technologies & security mainly CISCO based infrastructure
Technical configuration, implementation and problem analysis skills for, Cisco PIX/ASA Firewalls, WAN implementations and protocols (IP, BGP, IGRP, EIGRP, OSPF), Routers (Cisco), Cisco Switching LAN infrastructure, communication topologies (Ethernet/Fast-Ethernet, Frame Relay, IP/MPLS, ISDN, Internet VPN) and blue coat technology.
Aligns and evaluates vendors providing innovative solutions that will make contributions to the efficiency and operational nature of Infrastructure maintained by GI.
Thorough knowledge of TCP/IP, hardware & HW management technologies, Scripting, backup strategies and imaging.
Exposure to network integration & acquisition projects
Profile :
Organisational awareness (good business understanding) and good negotiating skills
Good documentation and presentation skills. Being comfortable in front of an audience is an advantage
Ability to work independently, efficiently manage time, demonstrate grace under pressure
Ability to work in teams consisting of people from different businesses, nationalities and cultures, at distributed locations.
Recognise the cultural and mentality differences in the various locations and departments, in particular in acquisitions, and demonstrates the ability to deal with it in a deferential and sensitive way, without loosing sight of the technical and project/service objectives.
Excellent communication skills, both verbal and written, towards both technical and non-technical staff
Demonstrate the ability to work in an open way, willingness to share knowledge and resources and to educate others.
Ability to use English as the working language, knowledge of any other language is an advantage.
Het aanbod
This position is based at Diegem, Belgium.
Technical skills, Experience and Educational background :
Successfully completed Information Technology based education, equivalent studies or equivalent by experience
At least 3 to 5 years relevant practical experience in information systems functions, with significant exposure to network technologies & security mainly CISCO based infrastructure Technical configuration, implementation and problem analysis skills for, Cisco PIX/ASA Firewalls, WAN implementations and protocols (IP, BGP, IGRP, EIGRP, OSPF), Routers (Cisco), Cisco Switching LAN infrastructure, communication topologies (Ethernet/Fast-Ethernet, Frame Relay, IP/MPLS, ISDN, Internet VPN) and blue coat technology. Aligns and evaluates vendors providing innovative solutions that will make contributions to the efficiency and operational nature of Infrastructure maintained by GI. Thorough knowledge of TCP/IP, hardware & HW management technologies, Scripting, backup strategies and imaging. Exposure to network integration & acquisition projects
Profile :
Organisational awareness (good business understanding) and good negotiating skills
Good documentation and presentation skills. Being comfortable in front of an audience is an advantage Ability to work independently
This position is based at Diegem, Belgium.